Complaint Handling Policy Summary

 

At Summerhill Capital, we are committed to addressing your concerns promptly and fairly. This summary explains how you can file a complaint, how we handle complaints, and your options if you are not satisfied with our response.

 

How to File a Complaint

 

You can submit a complaint to us by:

• Email: compliance@sumcap.com

• Phone:  416-515-1492

• Mail: 401 Bay Street Suite 1600, Toronto, ON M5H 2Y4

 

 

Please provide your name, contact information, and a description of your concern.

 

Our Complaint Process

 

1. Acknowledgment:
We will acknowledge your complaint in writing within 5 business days of receiving it. Our acknowledgment will include a copy of this policy summary.

 

2. Review:
We will review your complaint objectively and may request additional information as needed.

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​3. Decision:

• For Quebec residents: We will provide a written decision within 60 days of receiving your complaint.

• For clients outside Quebec: We will provide a written decision within 90 days of receiving your complaint.

 

If we cannot meet these timelines, we will explain the reason for the delay and provide a new estimated response date.

 

If You Are Not Satisfied

 

If you are not satisfied with our decision, or if you do not receive a decision within the required timeframe, you have options for further review:

 

For Clients Outside Quebec:

 

You may escalate your complaint to the Ombudsman for Banking Services and Investments (OBSI):

 

• When:

  • After 90 days if you have not received our decision, or

  • Within 180 days of receiving our final response.

• How:

  • Website: www.obsi.ca

  • Email: ombudsman@obsi.ca

  • Phone: 1-888-451-4519

 

For Residents of Quebec:

 

You may request, at any time, that your complaint file be transferred to the Autorité des marchés financiers (AMF) for review. We will transfer your file to the AMF within 15 days of your request.

• Website: www.lautorite.qc.ca

• Phone: 1-877-525-0337

 

Additional Information

• We will not ask you to waive your rights to regulatory recourse as a condition of resolving your complaint.

• We keep records of all complaints and use them to improve our services.

• For more information about our complaint process, please contact our Complaints Officer at complianceofficer@sumcap.com